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Working with Us
At T.WING-PAK, our handcrafted watch winders and storage solutions are not only backed by 18 years of precision manufacturing expertise, but our commitment to vertical integration, environmental certifications (Like FSC, REACH, and SGS), and the best silent motor technology in the industry! Our elite team—including experienced directors in R&D, design, and quality engineering—will gladly walk you through all stages of customizing your product and answer any questions you may have along the way.
Getting Started is Easy
1: Connect With Our Team
Contact us to get the conversation started. We’ll appoint you a personal sales consultant and design specialist to assist you every step of the way. Your expert consultant will review all aspects of your project details with you, make recommendations based on our full-chain manufacturing capabilities (from design to shipment), and answer any questions. You can also use our online “Design Your Case” tool to preview adjustments like dimensions, logo placement, and interior materials.
2: Submit Your Requirements
Once your needs are understood, share your specifications—such as watch capacity, style preferences, or special features like ultra-quiet Japanese motors under 25dB. Our team will create an initial 3D design concept, incorporating high-density boards, eco-friendly woods, leathers, or other premium materials. We’re happy to work with your ideas or existing plans.
3: Design & Material Confirmation
Within a few business days, you’ll receive a personalized proposal including 3D renders, material options (with comparisons to standard alternatives), and key details like our 0.3mm tolerance control and 18 quality inspection steps. Review the design, and contact your consultant with any questions or changes. We’ll incorporate feedback, such as material selections or custom patents, and send an updated proposal. Initial revisions are provided at no charge.
In some cases, highly complex customizations may require a small initial deposit. More detailed information on our process, including downloadable SGS reports and supplier environmental certificates, can be found on our site.
At any time during the design process, we’re happy to share material samples, factory tour videos, or team insights—like our R&D director’s 11 years of industrial design experience or quality engineer tests—for your review.
4: Prototype & Final Approval
Once the design is perfected with your confirmation, we’ll produce a prototype for validation. Approve the prototype, sign off on the final proposal, and we’ll request an initial deposit to proceed (varies by project scope). Your order will then be queued in our 5000㎡ production base, with an estimated lead time provided.
5: Manufacturing and Global Delivery
Our vertically integrated process ensures full control: from CNC cutting and dust-free painting to assembly and rigorous testing. Prior to shipping, we’ll request the final balance. Once complete, your order ships with tracking info, backed by our 99.6% on-time delivery rate to over 100 countries and annual shipments exceeding 800,000 units.
Who We Serve
Service-Support——Wholesalers
- Reliable bulk supply with consistent product quality
- On-time delivery and competitive wholesale pricing
- Designed to help maximize your profit margins
Mode of Cooperation——Wholesalers
Signing long-term supply contracts, determining prices and delivery periods based on order quantities
Service-Support——Distributors
- Regional exclusivity policies for long-term collaboration
- Marketing support and sales training for stronger local presence
- Strategic assistance to grow your distribution network
Mode of Cooperation——Distributors
Sign an agency agreement, clear agency area and authority, the company to provide market support
Service-Support——Brand Owners
- Full customization to match your brand’s unique identity
- Co-development opportunities to enhance product and brand value
- OEM/ODM solutions tailored to high-end positioning
Mode of Cooperation——Brand Owners
Project cooperation model to jointly define product solutions and branding plans
Service-Support——E-commerce Sellers
- Low MOQ to support flexible sourcing needs
- Ready-to-use product images, descriptions & specs
- Ideal for Amazon, Shopify, or DTC businesses seeking fast turnover
Mode of Cooperation——E-commerce Sellers
Place orders online and offer incentives based on order amount and frequency
Our Services
Technical Support
Our professional R&D team works continuously on upgrading product performance.
We provide:
- Smart watch winder system debugging and updates
- Ongoing technical consultation and maintenance
- Tailored improvements based on your market feedback
Customization Support
From exterior design to internal features, we offer full customization:
- Unique wood finishes, colors, and logos
- Personalized watch box engravings and patterns
- Special-size cigar humidors, gift boxes, and more
After-Sales Service
Our dedicated support team responds to all after-sales inquiries within 24 hours.
We ensure:
- Timely product repair and replacement
- Step-by-step user guidance
- Long-term service support for OEM clients
Our Advantages - Why Choose Us
18 Years of Industry Experience
With 18 years dedicated to the wooden packaging and craftsmanship sector, we bring deep expertise in producing custom watch winders, cigar humidors, and luxury display boxes.
Strong & Skilled Team
Our team ensures efficiency from concept to delivery:
- 7 professional R&D engineers
- 3 product designers
- 3 experienced after-sales specialists
- 6 international sales representatives
- 50+ skilled production workers
We work closely to guarantee quality, communication, and timely service.
Premium Quality Assurance
Our products undergo strict quality control processes and are certified to meet CE, ROHS, and other international standards.
With a pass rate exceeding 99%, we deliver reliability with every shipment.
Our Service Process
01.(sales) inquiry (formal)
Customers inquire about product information through website messages, phone calls, emails, WhatsApp and other means. Interpretation will arrange professional staff to communicate with customers within 24 hours to understand the needs.
02.Schematic Design
Customized solution design by the design team within 2 business days based on customer needs. Pictures showing the design team discussing the program, illustrating that the design cycle is typically [3-7] business days.
03.Proof Confirmation
Make samples and send them to customers for confirmation. Explain that the sample making time is [7-15] working days and the cost policy (subsequent customer orders up to 20,000 U.S. dollars, can be reduced by 100 U.S. dollars sampling fee, equivalent to free sampling), to ensure that customers are satisfied with the sample.
04.Production
Arrange the production after the production confirms the samples. Showing pictures of the production workshop, illustrating the company's strict production management system to ensure product quality.
05.Deliveries
Deliver products on time and provide logistics information tracking service.
“18 years of professional R & D production, to provide you with a full range of personalized wood artwork packaging solutions”
Frequently Asked Questions (FAQ) – Watch Winder
What is the MOQ for customised products?
The MOQ is different for different products, generally the MOQ for watch box is [50] pcs, which can be negotiated according to the complexity of the product and customer’s demand.
What is the lead time for the product?
Delivery time is [15] days for regular products and [30] – [45] days for customised products depending on design and production difficulty.
What is the response time for after-sales service?
After receiving the customer’s after-sales demand, we will respond within [24] hours, and urgent problems will be arranged for specialists to deal with the first time.
